F.A.Q. - Frequently Asked Questions

– Access to up to 51 museums and monuments in the city
– Unlimited free travel by bus, metro, tram and funiculars
– Free access to the famous 28 Tram Ride
– Free access to the Santa Justa elevator
– Free access to Torre de Belém and Mosteiro dos Jerónimos
– Discounts over many venues, restaurants and shopping centers

You can see the full list here.

Lisbon Airport – Arrival Hall: Alameda das Comunidades Portuguesas, 1700-008 Lisboa, 7-22h

Ask Me Lisboa – Terreiro do Paço: Praça do Comércio, 78-81 Lisboa, 10-19h

Lisboa Story Centre (Terreiro do Paço):  10-19h

Interpretative Center of the History of Codfish (Terreiro do Paço): 10-19h

Ask Me Lisboa –  Rossio: Praça D. Pedro IV, Rossio, Lisboa, 10-13h | 14-19h | Closed on Sundays and Mondays

Ask Me Lisboa – Regedor: Rua Jardim do Regedor 50, 10-13h | 14-18h30

Ask Me Cais do Sodré: Praça do Duque de Terceira, 9-13h | 14-18h

Ask Me Lisboa Torre de Belém: 9-13h | 14-18h

Ask Me Lisboa – Mosteiro dos Jerónimos: 9-13h | 14-18h | Closed on Mondays, and the 1st and 3rd Sunday of each month

Ask Me Sintra: Praça da República, 23, 2710-616 Sintra, 10-18h30

Ask Me SintraCP Station: Av. Dr. Miguel Bombarda, 2710-590 Sintra, 9-13h | 14-17h30

Don´t forget to bring the voucher you received via email and a valid ID.

Yes, it is included. The tram joins Martim Moniz and Campo de Ourique (Prazeres) stations.

Yes, S. Jorge Castle is included on your Lisboa Card.
However, if you want extra details you can buy here the skip-the-line entry ticket to Saint George’s Castle with a guided tour, to get to know all about this iconic symbol of Lisbon.

On the December 25th they are closed. On the January 1st the opening hours are reduced and may change from year to year. It’s the best that you contact us in advance to make sure you will be able to exchange your voucher on that day.

The card is valid for one year after the purchase date.

The card is done by hours, not days. So, for example, if you start using it at 10:00h on a Tuesday, it will be valid until 10:00h on Wednesday (if you purchased the 24h card).

Independently of the purchase date, the card is only activated on the first use.

We have a non-refundable policy once the tickets have been issued and sent.

You can use the metro, free of charge with your Lisboa Card, which takes you from the airport to the city center.

Children under 4 years old are free of charge, and don’t need a ticket.

Yes. The Fertagus (bridge train) is included for free on the Lisboa Card and takes you to Pragal which is close to Almada. If you want to visit the Cristo Rei statue, you can take the bus 753 (Carris) departing from Pragal, also free of charge.

No, buses to circulate within Sintra and Cascais are not included. But the trains to go from Lisbon to Sintra or Lisbon to Cascais are included for free.

Unfortunately, you will have to buy another one. Even if you keep your invoice of the purchase, or the voucher that you exchanged to have the Lisboa Card, it’s not possible to generate a new Lisboa Card for the same code.

Ferry boats to cross the Tagus river are not included.

You can visit Torre de Belém from Tuesday to Sunday, between 10h – 17h30 (the last admission is at 17h).

All you have to do is show your Lisboa Card at the mirrored Kiosk nearby the Tower and they give you an entrance ticket to use during the opening hours of the attraction.

Please note: The Kiosk is open everyday from 9h – 18h.

You can visit Jerónimos Monastery from Tuesday to Sunday, between 9h30 – 18h (the last admission is at 17h30).

With Lisboa Card you can skip the ticketing line and go straight to the entrance queue, as your Lisboa Card is already your ticket.