F.A.Q. - Frequently Asked Questions
What's included in the Lisboa Card price?
– Access to up to 35 museums and monuments in the city
– Unlimited free travel by bus, metro, tram and funiculars
– Free access to the famous 28 Tram Ride
– Free access to the Santa Justa elevator (temporarily unavailable)
– Discounts over many venues, restaurants, Aerobus (temporarily unavailable), and shopping centers
Does the Lisboa Card include the Tram 28, the most famous tram in Lisbon?
Yes, it is included. The tram joins Martim Moniz and Campo de Ourique (Prazeres) stations.
Are the Collections Points open on December 25th and January 1st?
On the December 25th they are closed. On the January 1st the opening hours are reduced and may change from year to year. It’s the best that you contact us in advance to make sure you will be able to exchange your voucher on that day.
The Lisboa Card is valid for hours or for days?
The card is done by hours, not days. So, for example, if you start using it at 10:00h on a Tuesday, it will be valid until 10:00h on Wednesday (if you purchased the 24h card).
What's your refund policy?
We have a non-refundable policy once the tickets have been issued and sent.
The visit to the Torre de Belém and Mosteiro dos Jerónimos is for free?
Yes.
What discounts does the Lisboa Card offer?
It offers discounts on attractions, museums, visits and tours, leisure and entertainment, bars and restaurants, transportation and shopping.
You can see the full list here.
Is it necessary to buy the card for children?
Children under 4 years old are free of charge, and don’t need a ticket.
Is the trip to Almada for free?
Yes. The Fertagus (bridge train) is included for free on the Lisboa Card and takes you to Pragal which is close to Almada. If you want to visit the Cristo Rei statue, you can take the bus 753 (Carris) departing from Pragal, also free of charge.
Are Sintra and Cascais buses included?
No, buses to circulate within Sintra and Cascais are not included. But the trains to go from Lisbon to Sintra or Lisbon to Cascais are included for free.
Can I show Lisboa Card voucher on my mobile?
Yes.
Can I skip the line with the Lisboa Card?
Only at Mosteiro dos Jerónimos and Museu de Arqueologia in Belém, which have already the Fast Track queue, where you can just move on and validate your Lisboa Card in a machine.
At Torre de Belém, there’s a Kiosk nearby where you have a specific queue just for Lisboa Card owners, so you can show your Lisboa Card and get the entrance ticket in exchange.
For all other attractions/museums, you need to wait on the line to show your Lisboa Card and pick up your tickets at the entrance.
What happens if I lose my Lisboa Card?
Unfortunately, you will have to buy another one. Even if you keep your invoice of the purchase, or the voucher that you exchanged to have the Lisboa Card, it’s not possible to generate a new Lisboa Card for the same code.
Where can I pick up the Lisboa Card?
Lisbon Airport – Arrival Hall: Alameda das Comunidades Portuguesas, 1700-111 Lisboa, 7-22h
Palácio Foz (Praça dos Restauradores): Calçada da Glória nº9, 1250-112 Lisboa, 10-19h
Lisboa Welcome Center (Praça do Comércio): Rua do Arsenal nº 21, 1100-038 Lisboa, 10-19h
Ask Me Lisboa Rossio: Praça D. Pedro IV, Rossio, Lisboa, 10-13h | 14-18h | Closed on Sundays
For more collection points, check here.
Don´t forget to bring the voucher you received via email and a valid ID.
How long is the card valid?
The card is valid for one year after the purchase date.
What's not included in the Lisboa Card?
Ferry boats to cross the Tagus river are not included.
Can I use Lisboa Card to buy tickets for the Aerobus?
Yes. Customers will receive a discount of 25% when purchasing Aerobus tickets. However, Aerobus is temporarily unavailable.
How can I use Lisboa Card to buy tickets for Pena Palace in Sintra?
For the Parks/Palaces of Sintra such as the Pena Palace, the National Palace of Sintra, the Castle of the Moors, the Park of Monserrate and the Convent of the Capuchos, it is necessary to present the Lisboa Card at the ticket office, so that the discount is applied (see each attraction % discount here).
However, you can buy tickets for all these attractions in the same place/attraction for time and money convenience: if you buy a combined ticket at the ticket office (for example, Pena Palace + Castle of the Moors), you get the discount of Lisboa Card in each, PLUS a discount for the purchase of a combination of Sintra attractions.
PLEASE NOTE: To visit the Pena Palace you cannot access it by private car. Instead, you can take the Bus 434, any tourist vehicle (such as a Tuk Tuk), Uber, Taxi or you can go on foot (which is also a beautiful hike).
How can I use Lisboa Card to access Torre de Belém?
You can visit Torre de Belém from Tuesday to Saturday, between 10h – 18h30 (the last admission is at 18h).
All you have to do is show your Lisboa Card at the mirrored Kiosk nearby the Tower and they give you an entrance ticket to use at any time during the opening hours of the attraction.
Please note: The Kiosk is open from 10h – 17h45 and there’s a specific queue for the Lisboa Card owners.
If you go there during lunch time (13h – 14h) you have to go for the normal line, so it may take you a bit longer, but you will exchange your tickets anyway.
